Shipping policy

After you order

Orders are picked and packed in Wadgassen within 1 to 3 business days. An order placed after midday on a Friday, or on a German public holiday, starts on the next working day.

How long it takes

Delivery is estimated at up to 15 business days from dispatch. That is a planning estimate: carrier load, customs handling outside the European Union and the time of year all move the date by a few days either way.

What postage costs

Postage is estimated from the distance between our warehouse and the delivery address you enter, calculated at checkout and shown in the order summary before you pay. Same-weight parcels to different postcodes can cost differently.

Tracking the parcel

A tracking reference is emailed when the label is generated. The first scans can take 24 to 48 hours, so a quiet first day is normal.

Late or missing

Wait for the 15-business-day estimate to pass before writing, unless the tracking has stopped. Report a parcel that looks lost within 7 days of the expected delivery date and we will raise it with the carrier.

Damage in transit

Contact us within 48 hours of delivery with photographs of the packaging and the garment; we replace or refund from those photographs.

Where we deliver

To the address given at checkout. If the parcel comes back to us because the address was incomplete or nobody collected it, we will contact you about redelivery and the additional postage.

Who we are

SARAH GÜNTHER
Forsthausstraße 92
66787 Wadgassen
Germany
Email: contact@tekvanta.shop
Phone: +49 2273 99850