Refund policy

14 days to send it back

Orders can be returned within 14 days of delivery, counted from the arrival of the last item, which is the window European Union consumers are entitled to for online purchases. Write to contact@tekvanta.shop with the order number and the style and we will send a return label plus the address to use.

How a piece has to come back

Unworn, unwashed, tag attached. Cropped tops are checked along the hem and the neckline, since a satin or rib knit that has been worn for an evening shows at both. Shorts are checked at the waistband and the pockets. Trying something on at home is expected; wearing it out is not.

Inspection and the refund

Returns are opened within 2 business days of arriving in Wadgassen. Accepted pieces are refunded to the payment method used at checkout, usually visible on your statement within 5 to 10 working days. The garment price is what comes back.

The label

We send the return label with the first reply so the parcel is tracked and matched to your order. Keep the receipt until the refund appears. Return postage is paid by the shop — you will not be charged for it.

Arrived damaged

Photograph the packaging and the garment, then contact us within 48 hours of delivery. We replace or refund the piece on the strength of those photographs and do not ask for it back.

Parcel that never turns up

Contact us within 7 days of the expected delivery date if the tracking has stopped. The claim has to be opened while the scans are still available. A confirmed loss is replaced or refunded.

Who we are

SARAH GÜNTHER
Forsthausstraße 92
66787 Wadgassen
Germany
Email: contact@tekvanta.shop
Phone: +49 2273 99850